People in San Diego call us all the time with computer problems resolvable via the internet and our remote support software. I just got off the phone with a guy in Encinitas (North San Diego) who had an Outlook email problem. Outlook wouldn't launch! Turns out it was related to an antivirus issue and the quick fix was to reset his Outlook.xml file. I simple renamed it and Outlook launched. This type of fix hold true for many database driven programs, like Quickbooks also. Go into the App Data folders and rename some of these small auxiliary files by changing their file name. Additionally helpful was that the client knew it happened at 7:30 this morning and I was able to match that time to the Outlook.xml file. If you are wrong, just change it back!
Kurt Rein
Mobile Computer Wizard
619 255-1215 Office
Best Computer Repair San Diego
Wednesday, March 28, 2012
Outlook fails to launch
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