Symptom
You (1) forgot your K9 password and (2) also forgot the password to the email address we have on file for your K9 license
Solution
To ensure your security, we can only make account changes if we can verify that the requester is the proper owner of the license. To begin the verification process, please have your K9 license number ready. This can be found under the title "user license" when you click the following link (or enter the address manually in a web browser on the computer that you are trying to recover the K9 password): http://127.0.0.1:2372/about
This 'about' page will help you figure out the username and which email it's tied to.
K9 provides a great level of protection for San Diego computers to prevent a repair that a virus can cause!
Mobile Computer Wizard
619 255-1215 Office
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