This my be a repeat issue as tax season rolls around. A client in San Diego had a Quickbooks file he couldn't open on his computer because he forgot his password. I was able to help him, but not by the tool below. As an FYI, if you are a paid quickbooks customer, you are able to call Intuit and have them remotely reset your password. Ask Kurt if you run into this and I'll give you more details.
http://support.quickbooks.intuit.com/support/PasswordRemoval.aspx
Kurt Rein MobileComputerWizard.com 858-345-0382 Office San Diego Computer Repair
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