Tuesday, August 19, 2014

Mobile Computer Wizard - Hackers, Impostors, and Reminders

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MCW Tech Tips Newsletter

619-255-1215

858-345-0382

August 2014 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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We hope these tech tips help you enjoy your computing experience. If there is anything you want covered or explained, e-mail us at info@mobilecomputerwizard.com [mailto:info@mobilecomputerwizard.com?subject=I%20read%20your%20MCW%20Newsletter%20and%20...] and we will get back to you! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

About The Russian Hacker News Story

A Russian crime ring stole 1.2 billion usernames and password combinations and more than 500 million email addresses. The criminals apparently didn't sell many of the records online. Rather, they were using the information to send spam on social networks for certain groups at a fee. What should be noted however is that these credentials were gathered over the course of a year and a half, it did not all happen at once. So if you had your information stolen, you would have probably noticed by now or haven been alerted of it. If you are looking to nearly prevent the possibility of getting hacked, a 2-step authentication system similar to what we use could be added to your account. Ask us, but it's serious stuff! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Microsoft Impostors

There is a scam going around where someone claiming to be from Microsoft will call someone and tell them they found problems with their computer. These impostors will tell the person they've called that they need to be given remote access to their computer in order to help them resolve the issue. When they have access to the person's computer they will show them bogus errors that are not actually damaging to the computer and claim that they can remove those errors for a fee. The fee is usually exorbitant and if the person refuses to pay after giving the impostor access to their computer, the impostor will sometimes start try to damage the computer. If you get a call like this, your best choice is to just hang up. While Microsoft is a reputable company with a good IT department, they do not call customers and work with them one on one without the customer asking first. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Automated Calendar Reminders

We wanted to give you all the heads up on a new system we have implemented. Recently, we rolled out a system for automated phone, text and email reminders for upcoming appointments to reduce confusion and cancelations. If you get contacted by our reminder robot, don't be alarmed, we'll still try to be humans in person!

By the way, so far so good as we have really been impressed by the calendaring software and it's relatively low monthly cost. It's called AppToto [http://r20.rs6.net/tn.jsp?f=001T9HHjE2alHZ2o7ZfdqP-fkLB6mDu8uIfriGUUMDmOlxVsadHbelCMvB3RGTvbDQmKnTcSqNCZ39tvTJ6FpRHHfllGSqOQ8sDR25kAwrfT8ScpdqFPpX03mlocCi8qbsZ2In7JLCbzXhtQu4EwvMJrQatBs9SUMLbn6kb_oX8gHP8jT5k5skDpJ8UH8ygW6IKc9DYLPexYSZlnPGthWN6qUrUaALldVi3FjL4VnRkDIFH1bzyuANP-qjzYZuX_HqD8vzO-Ero4_tbISzCstkqlbAQuakoTSMN0DxKWOQZP9mIdd4UAEq1Rg==&c=FrsijqQsF9I37gv--R5yaGJ3AfxAnqHU21vHLgZAQAar_LB4scrrNw==&ch=GaXGEu3U8D2Wv0EK3DXpQIU99Hzfh-Ep4MRNXDRZuVlFeHwztXFHTg==] if you want to check it out. If you think it would help your business schedule or your sanity, let us know and we can help you implement it. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

What To Do About Spam and Phishing E-mail

A phishing e-mail is one of several ways that a computer can get infected with some sort of malware, adware, or even a virus. The unfortunate news is that there is no way to stop these emails from coming. The good news is that with just a little bit of caution you can stay safe. Phishing e-mails are often disguised as something you might interested in or curious about. They are good at making you want to check it out and click something. The key is to avoiding an infection is to take your time to analyze emails you weren't expecting to receive. If you can't quite figure out why you got an e-mail (it might even be someone you know who's had their email compromised) don't click any links or download the attachment in it. Just by doing this you can stay safe. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Quick Links MCW Website [http://r20.rs6.net/tn.jsp?f=001T9HHjE2alHZ2o7ZfdqP-fkLB6mDu8uIfriGUUMDmOlxVsadHbelCMvB3RGTvbDQmS6MG3vFIXM91D8hni9KDZZhxxh3LfgBbi6t_kTPttauf4HTfZnC6OGjS8XIVtHCE4iFmtTwLO0JyT88S2o1DhymrojdQ1EM_jynrVd9Q9Vk8Pw0DBoyQfVbMVbgdGlLk4eL6gJBjpgvEzBuJpfLmqJQjmDHLqmBol8o23b_jiz7GwE91oIh6h17jFjnRXJT1uH3JkWOVEo2pOmTLKNoTfiRqBuYnSRUQqQ0XCVdC-Nc=&c=FrsijqQsF9I37gv--R5yaGJ3AfxAnqHU21vHLgZAQAar_LB4scrrNw==&ch=GaXGEu3U8D2Wv0EK3DXpQIU99Hzfh-Ep4MRNXDRZuVlFeHwztXFHTg==] MCW Blog [http://r20.rs6.net/tn.jsp?f=001T9HHjE2alHZ2o7ZfdqP-fkLB6mDu8uIfriGUUMDmOlxVsadHbelCMvB3RGTvbDQm3ZV_yskFyXJFs5BVbhdF4NJO_uamAQykoZcdY_ulbThkFOgowvh2r77CcXr88-VaxSBqMH6XJWf5ku4LIdZmm-WV-yhR2jLFfNypBHgx6xeR0q9jSiGpKpC7vidF57zQP9Zp1fRBfqjBzIzyab15Jc2PWr_-pTPhriigmq8bgB0LzqDO7PzBSV_zZaTMnSI_-2Vo-rIY0iSJh2Jc5ZfHegj3ThO1ydze5rlNG_HXxFxtC-OpZnMRarGPsr-9vjrVxIjEGlZKheiIacPTPeGrNQ==&c=FrsijqQsF9I37gv--R5yaGJ3AfxAnqHU21vHLgZAQAar_LB4scrrNw==&ch=GaXGEu3U8D2Wv0EK3DXpQIU99Hzfh-Ep4MRNXDRZuVlFeHwztXFHTg==] Save$ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Special! $20 off Virus & Spyware Removal or Tune Up

Need a virus removed? Don't have a virus but want a tune up? Mention this ad for $20 off either service. Offer Expires: Sept 30, 2014 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Have a question?

Call us!

(619) 255-1215

(858) 345-0382 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Monthly Remote Maintenance Contracts!

Here is how to find us!

We are hoping to encourage you all to be more proactive and less reactive with your computers. In summary, monthly monitoring of your security, backups and updates can help us all stay sane. We are willing to sweeten the pot with reduced rates and even a bit of free remote support. If you are interested we can email you further info.

We hope these tips have been helpful and will improve your computer experience. If there is anything you'd like added or answered in our next newsletter, e-mail us!

Mobile Computer Wizard 619-255-1215 or 858-345-0382 info@mobilecomputerwizard.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Mobile Computer Wizard | 4805 Mercury St. | Suite K | San Diego | CA | 92111

Monday, August 18, 2014

Malwarebytes Error - Internal error: Expression error 'Runtime Error' / External exception E06D7363

We have now seen this one a few times in San Diego with a few folks running this on their PC. This link basically says to run the MBAM Cleanup utility and then reboot and reinstall. Worked like a charm! Still no word on what causes this.

https://forums.malwarebytes.org/index.php?/topic/149909-internal-error-expression-error-runtime-error-external-exception-e06d7363/

Kurt Rein MobileComputerWizard.com 858-345-0382 Office San Diego Computer Repair

[image: Inline image 1]

Friday, August 1, 2014

Microsoft Office 365 Personal Edition - Deal or Not? I say no!

Dell is offering deals on Office 365 Personal Edition for $69 or less. You have to read the tiny type to see that it is an annual subscription for 1 PC or Mac, plus a tablet or iPad install. It does include Outlook, which may tip the scales, but if you don't care about Outlook, it's not a good deal when you can buy the Office Home and Student version outright for $119 or better yet the Office 365 Home version for $99 (annual subscription) which includes Outlook and the installs for FIVE PC's or Macs. Microsoft seems to want to get 2 things, a steady flow of money annually and also it's users running the current version of Office. Of course, if a person quit paying the subscription, the Office basically turns into a 'reader' and disallows the ability to edit or create documents.

In my opinion, if you need Office for a few PC's buy an Office 365 Home package for 5 computers for $99. If you only need Word, Excel and Powerpoint for one PC, buy it outright. I'm not sure the $69 personal version is a good deal after only 2 short years.

Kurt Rein MobileComputerWizard.com 858-345-0382 Office San Diego Computer Repair