Here at Mobile Computer Wizard, our primary goal is to offer a solid, positive service and experience with all of our customers. Whether you are a veteran customer or a new one looking to use our services, it's important to us that you understand what we offer and how we go about our business; that being said, we thought it would be a great idea to offer a post that walked the public through a typical day and service at our shop!
Open Communication - We're Just A Call, Email or Visit Away
We pride ourselves on being responsive! If you ever have a question about any of the services we offer or a problem you might be experiencing with your computer, we make every effort to answer the phone on the first ring in order to offer prompt and immediate service. If we happen to be busy, all messages are returned same-day if the message was left during regular business hours. For the folks who aren't able to call, send us an email! Better yet, you can use the "Chat Now" feature on the bottom-right corner of our website to chat with one of us live. If you're nearby or want to meet us in person, drop by our office to say hello! We're eager to help and look forward to meeting you.
Remote, Onsite and Drop-off
Depending on what type of problem(s) you may be experiencing, our office can assist you in one of three primary ways: Remote repair, Onsite visit to your location, or Dropping your machine at our office for in-shop repairs. A simple phone call, email or online chat can help us determine which method best suits your particular needs.
- If it's a problem that one of our techs can repair remotely, we can access your computer remotely and make the repair without you ever having to leaving your home. Watch as we work via the screen sharing option! From start to finish, everything from intake, repair and payment can be completed online and through this remote service.
- If the problem requires one of us to be present to sort through any problems or potential solutions and you're unable to bring your computer to us, we offer onsite visits with flexible time slots to accommodate your personal schedule. Our knowledgeable and friendly techs will arrive at your home or business ready to tackle the problem and get you back to full functionality.
- Lastly, if the issue requires more time or new parts, dropping off your machine at our shop for a shop visit is the best option, and can allow us to walk you through the needed repairs.
One-stop Equipment Shop
If at any point in time your computer is in need of parts, we have a selection of items that we carry and offer to our customers here in our shop. If we don't have what you need in stock, we can get it ordered for you and installed on your machine quickly! For larger commercial jobs, this allows us to pre-order and have parts ready for important onsite visits and upgrades. We're always happy and available to answer questions about what items might serve you best.
You, our customers, are very important to us. We hope that this behind-the-scenes post will give you a glimpse at what we do and how we do it, in every effort to make your experience with us a positive one! As always, we're always ready and willing to answer any questions you might have: about us, the shop, or our services. Stop on in or give us a call or email at (858) 345-0382 and support@mobilecomputerwizard.com.
