Recently we had a customer who couldn't access the Internet using Internet Explorer. After a little troubleshooting we discovered that it was an add-on problem by running Internet Explorer with no add-ons. By doing this, we were able to disable the malfunctioning add-on and get Internet Explorer working again. If you ever encounter problems accessing the Internet through Internet explorer you can try running Internet Explorer with no add-ons in order to determine if you are having an add-on malfunction. The how-to is below.
Running Internet Explorer With No Add-Ons In Windows 7:
Step 1: Press the start button
Step 2: With the start menu open, type in "internet explorer" (without the quotation marks) in the search bar at the bottom of the start menu
Step 3: From the list of results, select "Internet Explorer (No Add-ons)"
Step 4: You should now have a running window of Internet Explorer with no add-ons
Running Internet Explorer With No Add-Ons In Windows 8:
Step 1: On your keyboard, press and hold the windows key, (it's the key that has the Microsoft flag logo) then simultaneously press the R key. This will bring up a "Run" window
Step 2: In the Run window type in "iexplore.exe -extoff" (without the quotation marks)
Step 3. You should now have a running window of Internet Explorer with no add-ons
The Windows 8 method also works for Windows 7, but the Windows 7 method does not work in Windows 8.
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