Sometimes, a virus takes all the tools in your arsenal to get the job done... and sometimes, even those aren't enough.
The TDSS rootkit is a nasty piece of malware that has given us San Diego technicians a tough time over the past year, but we've licked it since we first stumbled across it, mostly by using TDSS Killer by Kaspersky.
But... what if TDSS Killer doesn't run, as it didn't in this case? It was obvious it was the TDSS rootkit, but no matter what I tried, I couldn't get rid of it.
After a little research, I stumbled across another TDSS removal tool that worked like a charm: FixTDSS by Symantec.
The beauty of this tool is that when you open it, the only thing it does is restart your computer. No fancy GUI, no options... just restart the computer. When your PC restarts, before explorer loads, there's FixTDSS... doing what it does best.
If you can't seem to get TDSS Killer to run, make sure you use this tool - keep it on your flash drive -- you never know!
http://www.symantec.com/content/en/us/global/removal_tool/threat_writeups/FixTDSS.exe
Best Regards,
Kyle B. Hanson Mobile Computer Wizard
619-796-4629 Mobile 858-345-0382 Office kyle@mobilecomputerwizard.com www.mobilecomputerwizard.com
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