Setting up a VPN as a Secondary Connection

(For those who know how to set up a VPN)

-Open up Network and Sharing

-Change Adapter Settings

-Right click VPN Connection Icon

-Hit Properties

-Click on the Networking Tab

-Click on the IPV 4 properties

-Hit the advanced tab

-UNCHECK the :use default gateway on remote network" box

-Then hit OK

There you have it!
From everyone here at our San Diego location, Happy Computing!!!

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Debra Fisher

Mobile Computer Wizard

619 255 1215 or 858 345 0382
deb@mobilecomputerwizard.com

San Diego Computer Repair

Forgotten Apple ID for iCloud Password Lost Equals Big Problem

Our clients in San Diego are finding that losing access to your iphone Apple credentials or not being able to recover them can be a huge problem.  The built in iCloud features are in place to encrypt your data, back it up and to prevent a thief from easily stealing and selling your device.  I'll say this for any and all accounts, if it's Yahoo, Google, Microsoft, Dropbox or Apple, make sure that your know your password, have the reset info get sent to your cell phone.  If it's that important, have Mobile Computer Wizard help you set up 2 step authentication.  Be safe!

Kurt Rein
MobileComputerWizard.com
858-345-0382 Office
San Diego Computer Repair

Windows 10 and the Upgrade Process - revised

Clients in San Diego are constantly asking us about Windows 10.  It's been out for 6 months now and this is based on nearly 100 experiences with the upgrade process and the operating system itself.  We want to first firmly say that we love Windows 10 and think it's great, it's upgrade process itself that we want to define. 

 

Windows 10 is wonderful when installed from scratch and not via an upgrade from Windows 7 or 8.   Meaning all settings and data are pulled off, backed up and re-configured as a new installation.  In contrast, when running the built in upgrade, only about 85% of the upgrades go through successfully without a hitch.  Nearly 100% of the time an upgrade does not make the computer run better, existing programs and settings tend to misbehave, often unresolvable without a complete reload of Windows. 

 

Our advice is this:  Windows 10 is great, but it will not revolutionize anything you do, if you want it, great, we'll help you do it the proper, but more time-consuming way.  We as a company won't help you upgrade from Windows 7 or 8, unless done the proper, but longer way as we know the likelihood of potential problems.  We simply do not want to send you down a path of frustration.  If you have already ran the upgrade and it works well, you are in the minority, consider yourself lucky!  We feel Windows 10 should only be used on a new PC or if you are willing to have your existing 2011 or newer PC wiped clean.  We are happy to assist you with the choice to get Windows 10 via a new computer or to help you understand the costs of installing Window 10 the best way.  The license is free until June 2016, so you have time to decide.  If you are annoyed by the constant reminders from Microsoft to upgrade, we eliminate most of that remotely.  Call or email us for help.

Kurt Rein
MobileComputerWizard.com
858-345-0382 Office

A Note About Windows 10 Upgrades

Clients in San Diego are constantly asking me about Windows 10 and the upgrade process on their Windows computers and laptops.  It's been out for a few months now and this is based on dozens of experiences with the upgrade process and the OS itself we have experienced out in the field, in the shop and on our own devices.

Windows 10 is lovely, when installed clean.  It's free until June 2016.  Clean meaning ALL settings and data is pulled off, backed up and reconfigured.  However, so far only about 85% of the upgrades go through successfully without a hitch and nearly 100% of the time an upgrade does not make the computer run better.  My own laptop when I upgraded from Win 8 to 10 and it worked, but not better.  I then later wiped it all out and did Windows 10 clean and it's great now!  But, that comes at a multi-hour cost.  My advice is this:  Windows 10 will not revolutionize anything you do, if you want it, great, we'll help you do it the proper, but more time-consuming way.  I'm on the fence as the owner of the company to nearly forbid anyone here to 'upgrade' existing computers without doing a fresh/clean install.  Once again, the odds of it being 'better' are low to none.  Sorry to jump around there, but Windows 10 should only be used on a new PC or if you are will to have your existing 2011 or newer PC wiped clean.  Either way, data, settings and config need to be backed up and restoration is required.  For some this is an hour, for others it's a few hours.  I hope that helps guide you!

Kurt Rein
MobileComputerWizard.com
858-345-0382 Office
San Diego Computer Repair

Microsoft Windows Update KB3097877 breaks Outlook

We have calls pouring in around the San Diego area on users running Windows PC's using Outlook.  Seems as though a Windows Update released Tuesday 11-11-15 breaks Outlook.  Specifically, it looks like KB3097877 is the problem.  Here's a link.

https://social.technet.microsoft.com/Forums/en-US/482486ba-a378-4dcd-bd21-08ae19760b93/crashes-since-111115-updates-in-both-outlook-2010-and-2013-when-viewing-html-emails?forum=officeitproprevious

Kurt Rein
MobileComputerWizard.com
858-345-0382 Office
San Diego Computer Repair

Sony's Notifying Vaio Owners NOT to upgrade to Windows 10!

Here in our San Diego office, we have had quite a few people wanting to upgrade to Windows 10! We agree to do so, (with a little help from us) BUT  if you have a Sony Vaio, be aware. Apparently there is a substantial delay in releasing drivers for their products. It is model specific but this is straight from their website so check it out!



--

Debra Fisher

Mobile Computer Wizard

619 255 1215 or 858 345 0382
deb@mobilecomputerwizard.com

San Diego Computer Repair

Differences between a Sync and a Backup

 A file/data sync is a process of ensuring that files in two or more locations are the same among different devices (via certain rules).

Some examples of syncing programs are Google Photos, Dropbox, and Google Drive.

***Please Note: Be careful while using syncing programs. When you delete from one location, it will delete in the other location, as well.***

Data backup is the physical copying of data files to a removable storage device or the cloud, that allows the data to be stored in another location. You can always access or restore these backups if need be (via certain rules).

Some examples of data backup programs are Mozy and Crashplan (our personal favorites) or Carbonite.

If you have any questions, feel free to call our San Diego office and we'd be happy to help!

--

Debra Fisher

Mobile Computer Wizard

619 255 1215 or 858 345 0382
deb@mobilecomputerwizard.com

San Diego Computer Repair