Remove Trusteer Endpoint Protection Rapport Toolbar plug in removal solved!

A client in North County San Diego had this little piece of junk software on his PC. It may or may not be legit and related to banking sites, but in my opinion it is not needed. Standard removal from add/remove programs failed. This utility came from http://www.trusteer.com/node/1490/done?sid=126823 , it's called the Safe Uninstall Utility. More conveniently, without getting on thier email list, get it from here, but be SURE to RUN it as administrator or it won't work.

https://www.dropbox.com/s/vm26frc6stz5eha/RapportSafeUninstall%20Tristeer%20-RUN%20AS%20ADMIN.exe

Kurt Rein

MobileComputerWizard.com

619 255-1215 Office

Computer Repair San Diego

The Missing Windows 8 Instructional Video

This is really helpful to users of all skill levels. I learned a couple of nifty tricks myself. It is about 25 minutes long and covers a ton of topics. Highly recommend watching it for any new PC owner.

 The Missing Windows 8 Instructional Video

Greg -- Mobile Computer Wizard -- San Diego -- 619-255-1215 Office

Google Docs and how to back it up.

We use Google Drive and Google Docs selectively, and also it is used with the Google Drive sync app. I learned that a Google Drive gsheet file on your computer is totally worthless. If the version does not exist on your actual Google Drive, you have NOTHING. I did manage to lose a file learning this, but it wasn't important.

Anyway, I do keep a couple of important files on Google Drive in the native format. I learned that the entire folder can be downloaded in Google Drive and backed up in MS Word Excel format for archiving.

If you want to backup your Google Drive files, it's easy via the website to export a whole folder. Do it!

Kurt Rein MobileComputerWizard.com 619 255-1215 Office San Diego COmputer Repair

Non-booting Rootkit Infection FIXED

I had a client bring their non-booting Windows 7 PC to our shop in Kearny Mesa. Through our diagnostic process, we discovered a particularly nasty rootkit was to blame. Attaching the drive as a secondary to another PC and scanning it did not work in this instance. Multiple antivirus/rookit tools found the infection, but were unable to properly remove it. Hirens Boot CD to the rescue!

In this circumstance, the best option was to overwrite the MBR where the infection was hidden. This can be done using a very labor intensive command prompt method or Hiren's Boot CD includes a tool called MBR Work. This program includes the standard Windows 7 MBR files and in short order I was back in Windows!

**If you are unfamiliar with Hirens Boot CD or changing your MBR - Have your technician do this!**

Here's the steps :
1) Boot into the Hirens Boot CD (Version 13 and above)

2) Select Master Boot Record Tools (Option 1 on the version I used)

3) Select MBR Work utility

4) Select option 5 for Installing standard MBR Code

5) Select Windows 7 (The alternative option is for Windows XP)

6) Select "E" option for Exit. Restart PC.

Happy troubleshooting!

Greg -- Mobile Computer Wizard -- San Diego -- 619-255-1215 Office

Microsoft Windows Live Mail 2011 Offline Glitch

I had a nice lady in San Diego who had a strange email problem.

Windows Live Mail 2011 "Offline Glitch" If Windows Live Mail gets stuck Offline and won't go online. (assuming the rest of the internet via Web browsers still works.) 1. Close Live Mail email program. 2. Open "Internet Explorer" 3. File - "work offline" 4. go right back and choose "work offline" again to remove the checkmark. 5. Close Internet Explorer. 6. Re-open Windows Live Mail and it should be online.

Kurt Rein

MobileComputerWizard.com

619 255-1215 Office San Diego Computer Repair

iGoogle Replacement : My.Msn.com Review

Link : my.msn.com
 

Initial impression : Layout is very similar to iGoogle. News feed boxes are more defined. "Tabbed" sections allow for more genre specific news like sports, technology, money, health, etc.  Layout preferences have helpful resolution labels! Drag n' Drop organization.

Recommend : Microsoft based email account. I used my @outlook.com address for testing. This will save your layout and preferences. Otherwise you get the generic "editor's choice". 

What I like : Fully featured replacement for iGoogle. Intuitive tabs, customization, and drag n' drop organization. Add content is incredibly rich with items you can add to your page. No blatant ads. Calendar and Inbox previews for MS email users. Bing search bar is clear as day- can't miss it.

What I don't like : Fox, Fox, MSN, Fox, & MSN : It lacks variety in sources for news. Tabs are not true tabs- they go to a different web pages. Not Google search. That is unfair to MSN, but that's what it is to be #2 search engine.

   

Verdict : Excellent. Why is this not a feature in Windows 8?  8/10

 Greg -- Mobile Computer Wizard -- San Diego -- 619-255-1215 Office

Mobile Computer Wizard July 2013- Back up!

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Buying a new PC or laptop? We can help! We have a few new faces in the line up! Chuck and Don aren't new to the tech game... just new to us! Consult our tech experts about an option that will optimize your user experience! Do you need a superfast CPU? Or a huge hard drive? We can guide you through our options and tell you which features are most critical for you. Looking for a new powerful notebook at a reasonable price? With more laptop choices than ever, we'll identify and discuss the available options including screen size, weight, battery life, and communications ports. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Cloud Backup !

There are about 27 ways to backup your data and you should choose at least one! Please help us to never have to tell you your precious photos or data are gone-gone! CrashPlan [http://r20.rs6.net/tn.jsp?e=001r5UbBtOUBIKu8YMG-N4yxihcixzw3RQQAX8qvrsIczihHRIPu3Aaj2CIsTSZqoO-HfKZCI8WxCRWVaDsqCXoJ4hC-GvLiFelvhGUXyNB_akZS2yFbgWFASfkttqtumHygwxphabYcSOusnq4KIyU_2ixgeA-ccHN2SNJShNrj_lMO5qgdZAw098fYgYP3CS34jtUpW9sJxLI4U_Qr2Og7a2sxCl910o42BUqqOJ2F4YzsiKQ-xEG6g==] is a service we have been testing for a few years and it's been great. They still offer unlimited plans and the multiple computer plans are reasonably priced. There are even ways to use Crashplan for free!

Many of you may be on Mozy, Acronis or other programs. Don't worry, those are great too, no need to rush into a switch. We are just adding another option. If you are using "Plan Z", which involves luck and crossed fingers, then maybe you should give us a call. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Quick Links MCW Website [http://r20.rs6.net/tn.jsp?e=001r5UbBtOUBILJKrHDqANWp229aDs8BS6CPQqP51b65NGggWvZGU3EA4kchChRKs-CW5erbHrVJdHbkJv8FwFc_FfmK5GDyIi_S65qO55BtFEWMvR6cwDWU-gzDGRrWAkYfL48nWP8RBYtUj7NO-VVIZG9E11zHLgD5hjyuhU9gb3Hu0-VueIVoMvFRKEnZj0_AdVKmBzXWI-JUj2TipCpav47HTIvmuMlUHsiRIdpdzZPWP1j1m-lgOpdStzpurQdKGiBgeDVZRY=] MCW Blog [http://r20.rs6.net/tn.jsp?e=001r5UbBtOUBIJ6gH_-rv4OOb4Jc4i-KVM4K1gjH9mAgw0O1WOBXiLs8LOrbaTarpJSHiwCb0llA7jUl1QP7qMKKHWV95Ak7a9w-CXdq6Dj7eD25mcgcRjhJzbZRTHHXuARxB_mQ5M28HiwOXoipkBtebjPxijUAD_Ex40MUzPmjfZXPoOgE0qvbaMHXLNpAAQlbkhbvVcQyvXrShnnkPVDIp-Qne0lmbMogl7CAsleZA_Sd9pwPolJ2pWwon9X0vRrmPYxkmviytpUe_GHK0rliTPL2gboL7sciEP-ZV8xLUI=] Save$ Backup Free Window 8 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Back to School Special! $20 off Virus & Spyware Removal or Tune Up

Need a virus removed? Don't have a virus but want a tune up? Mention this ad for $20 off either service. Offer Expires: Sept 30, 2013 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Windows 8 - We can help! A couple of tweaks and you'll love it!

Windows 8 is out and it's what you will find pre-installed on most new PCs sold in stores. The changes are largely cosmetic and optional. We can install inexpensive add-ons to make you feel at home in Windows 8. If you are in the market for a new PC or Mac, email or call us. Do you want to stick with Windows 7, get Windows 8, or switch to a Mac? We are always here to review major tech purchases. We will make the transfer as smooth as possible by setting up your new devices and migrating data.

We hope these tips have been helpful and will improve your computer experience. If there is anything you'd like added or answered in our next newsletter, e-mail us!

Mobile Computer Wizard 619-255-1215 or 858-345-0382 info@mobilecomputerwizard.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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