Acronis Home Backup Glitch with Email Notifications not sending or Showing in GUI

Acronis 2012 True Image Home 2012 Update 2 Build 7119 has a known glitch in that it doesn't keep your email notification settings. You can set them up and test them, but the settings you enter won't stick. Thankfully, for our clients using this in San Diego for backups, the actual backup IS still running, it's just the notifications never happen via email. The previous build, 6154 works, and so does a recent release version update 2 - build 7133 fixes it. Getting that build is done only by logging into your Acronis account and downloading the 7133 build and installing it. The built in updates in Acronis tell you you are up to date, but that's not true. For Mobile Computer Wizard internal purposes, Kurt has an Acronis account as has the 7133 version on file.

*Kurt Rein* MobileComputerWizard.com 619 255-1215 Office Computer Repair in San Diego

Another tool for removing that pesky TDSS infection...

Sometimes, a virus takes all the tools in your arsenal to get the job done... and sometimes, even those aren't enough.

The TDSS rootkit is a nasty piece of malware that has given us San Diego technicians a tough time over the past year, but we've licked it since we first stumbled across it, mostly by using TDSS Killer by Kaspersky.

But... what if TDSS Killer doesn't run, as it didn't in this case? It was obvious it was the TDSS rootkit, but no matter what I tried, I couldn't get rid of it.

After a little research, I stumbled across another TDSS removal tool that worked like a charm: FixTDSS by Symantec.

The beauty of this tool is that when you open it, the only thing it does is restart your computer. No fancy GUI, no options... just restart the computer. When your PC restarts, before explorer loads, there's FixTDSS... doing what it does best.

If you can't seem to get TDSS Killer to run, make sure you use this tool - keep it on your flash drive -- you never know!

http://www.symantec.com/content/en/us/global/removal_tool/threat_writeups/FixTDSS.exe

Best Regards,

Kyle B. Hanson Mobile Computer Wizard

619-796-4629 Mobile 858-345-0382 Office kyle@mobilecomputerwizard.com www.mobilecomputerwizard.com

Watching Videos in Firefox only shows blank white screen, no sound (SOLVED!)

A customer in Clairemont Mesa was having an issue playing certain content in Firefox. There was no sound in some Flash and Java based items on the web and all web videos would show a blank white screen.

Updating Firefox, Java and Adobe Flash didn't help (although it's a good idea to have those updated anyway for security sake). Next, I checked the Firefox addons and plugins and noticed, after basic troubleshooting, that a half-uninstalled Real Player extension was causing the problem. A full uninstall/reinstall of Real Player (with a fresh Firefox extension) solved the problem! Sometimes, you have to dig a little to find your answer!

Kyle Hanson

Mobile Computer Wizard

"San Diego's Fastest Computer Support Team"

http://mobilecomputerwizard.com

619-796-4629

E-Mail font "randomly" HUGE in Outlook (Solved!)

A new client called us to fix an issue that a previous San Diego Computer Repair company couldn't (yes, we fixed it!)...

It seems that after our new customer would send a message, the font of some, but not all of the email would appear huge... like 120pt huge!

Luckily, we isolated the problem fairly quickly. Turns out that his standard font size was 12.0pt and the crazy huge font was 120pt - - apparently, something was deleting the "." in 12.0pt and making it 120pt, but what?

I found an email scanner that was part of CA Antivirus Total Security, disabled it, rebooted and the problem was gone! I ended up uninstalling it anyway, as it's problematic and not as effective as others that we use... We replaced it with a recommended antivirus and all was well in the world of email shouting! :-)

If you're a San Diego business or home that needs computer help, done right the first time, give us a call!

Kyle Hanson Mobile Computer Wizard 619-796-4629

http://mobilecomputerwizard.com

If This Then That!

This is a little bit geeky, but the website ifttt.com (IfThisThenThat) can automate many things on the Internet. For instance, this blog post triggers an action to post this exact entry to our Facebook Page.

Give it a try, and see what possibilities you can come up with!

Kyle Hanson Mobile Computer Wizard San Diego's Friendliest Computer Repair Team

Great Blue Screen Viewer for BSOD

For years in San Diego to diagnose BSOD's on computers crashing we have used Who Crashed, which works fine, a quicker option if the PC still runs or you can copy the crash dumps out is Nirsofts BlueScreenView. Get it here! http://www.nirsoft.net/utils/blue_screen_view.html

*Kurt Rein* MobileComputerWizard.com 619 255-1215 Office Best San Diego Computer Repair

Outlook 2007/2010 + Gmail IMAP = No Desktop Alert! (Solved!)

Here we are, solving e-mail problems again! What would you do without us, San Diego? Are you using Gmail or another IMAP e-mail service with Outlook? If so, read on!

If you've used a POP account or Exchange in Outlook, then you probably appreciate it when you get when that cool little e-mail alert fades in on the bottom right of your screen, with the name, time and brief little snippet of information.

BUT (and there's always a but.) when you use <http://www.lytebyte.com/tag/gmail/> Gmail or any mail account through <http://www.lytebyte.com/2009/04/25/how-to-setup-desktop-alert-or-email-noti fication-for-gmail-or-imap-accounts-in-outlook-2007/> IMAP, there is no message preview. only a tiny, sad little envelope icon in the tray, next to your clock. That's no fun!

But there's good news! You too can create a new mail alert in Outlook for Gmail or any IMAP account and you can get notified whenever you get a new mail. Really? Well, tell me Kyle-how do I do it?!

I'm glad you asked. here's the answer in 7 easy steps. set it and forget it!

1. Open Outlook -> Tools -> Rules and Alerts.

2. Under E-mail Rules, make sure you have choose the gmail.com account and click on New Rule.

3. Under Rules Wizard -> Step 1: Select a Template --> Find the "Start from a blank rule" area at the bottom and choose Apply rule to messages I receive --> Next.

4. Uncheck from people or distribution list and check the box for through the specified account. Now in the bottom of that page, under Step 2: Edit the rule description --> Click the underlined word specified. In the pop-up box, choose the Gmail or other IMAP account that you're using. Click Ok. Then Click --> Next.

5. On the next window, check the box "Display a Desktop Alert" .

6. Click Next and if there are any exceptions that you may want to include, you can add otherwise you can just click Next.

7. In the last step, if you want you can give a name for this rule as "I'm an E-mail Master!" or something. Make sure to check Turn on this rule. Click Finish and Ok.

Now if there is any new mail coming to your Gmail or IMAP account, you will get a desktop alert.

Aren't you awesome?

As always, if you need any help. we're here for you! Call us!

Cheers,

Kyle B. Hanson Mobile Computer Wizard

619-796-4629 Mobile 858-345-0382 Office kyle@mobilecomputerwizard.com <http://www.mobilecomputerwizard.com> www.mobilecomputerwizard.com