A customer in Clairemont Mesa was having an issue playing certain content in Firefox. There was no sound in some Flash and Java based items on the web and all web videos would show a blank white screen.
Updating Firefox, Java and Adobe Flash didn't help (although it's a good idea to have those updated anyway for security sake). Next, I checked the Firefox addons and plugins and noticed, after basic troubleshooting, that a half-uninstalled Real Player extension was causing the problem. A full uninstall/reinstall of Real Player (with a fresh Firefox extension) solved the problem! Sometimes, you have to dig a little to find your answer!
Kyle Hanson
Mobile Computer Wizard
"San Diego's Fastest Computer Support Team"
http://mobilecomputerwizard.com
619-796-4629
No comments:
Post a Comment